FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" background="043085a3.jpg"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>Lookinglass.co.uk</B></FONT><B>    </B><B> |    </B><FONT SIZE="3" COLOR="#FFFFFF" FACE="Arial" ><B> </B><A HREF="index.htm" TARGET="_top" TITLE="Lookinglass.co.uk"><U><B>home</B></U></A></FONT></div> <div> <A HREF="id17.htm" TARGET="_top" TITLE="About Us"><U>About Us</U></A>   |   FAQ   |   <A HREF="id19.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A>   |   <A HREF="id21.htm" TARGET="_top" TITLE="Our Products"><U>Our Products</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000" background="044d2e83.jpg"> <div> If your question isn`t answered here please feel free to</div> <div>  <A HREF="id19.htm" TARGET="_top" TITLE="Contact Us"><U>contact us</U></A></div> </td> <td valign="top" height=390 BGCOLOR="#330066" TEXT="#F7F7FF"> <bR> <div> <B>Q:</B> What is an LED?</div> <div> <B>A:</B> LED stands for Light Emmitting Diode, an LED is a tiny electronic component that emits light when connected to electricity.They are all around you as power indicators on things,the ones here are a lot brighter and in a range of colours.There are no filaments to burn out , LEDs are all solid state and should still emit light in 100,000 hours.Thats about 11 years of 24/7 light. More detail is available here<A HREF="id29.htm" TARGET="_top" TITLE="Tech FAQ"><U> Technical FAQ</U></A>.</div> <bR> <div> <B>Q: </B>How much is shipping?</div> <bR> <div> <B>A:  </B>1.30 GBP any amount, to anywhere in the world. Within the U.K. this is by first class recorded mail which requires a signature on delivery.</div> <div> Outside the U.K. usually by Airmail,insurance is optional and extra charge, please <A HREF="id19.htm" TARGET="_top" TITLE="Contact Us"><U>email</U></A> for costs to your destination.</div> <bR> <bR> <div> <B>Q: </B>Do you take payments other than Paypal?</div> <bR> <div> <B>A: </B>We are happy to accept U.K. postal orders and personal cheques drawn on a U.K bank .For customers outside the U.K.  PayPal is the most convient and secure method.</div> <bR> <bR> <div> <B>Q: </B>What is PayPal?</div> <bR> <div> <B>A:</B> Best explained by visiting <A HREF="http://www.paypal.com" TARGET="_top" TITLE="http://www.paypal.com"><U>www.paypal.com</U></A>.</div> <bR> <bR> <div> <B>Q:</B> What sort of guarantee do I have?</div> <bR> <div> <B>A:</B>We want you to be happy with your purchase.</div> <div> But if for any reason you are not happy.Return them within 7 days of receipt for a refund of your purchase price not including shipping and handling costs.</div> <div> Micro Spotlites should last for years if properley treated, if your Spotlite fails within the first 90 days after you receive them please contact us to arrange replacement.</div> <div>  If your happy tell your friends, if your not tell us.</div> <div> This does not cover damage caused by misuse, returned units will be examined for signs of misuse and we reserve the right to refuse a refund on items we feel have been abused or misused.</div> <bR> </td> </tr></table></body>